Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
- France (Standard): 3–5 business days
- France (Express): 1–2 business days
- EU / Union Européenne: 5–10 business days
- International (US, UK, CA, AU, JP & more): 7–14 business days
Shipping rates are calculated at checkout based on your location and chosen delivery method.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Duties For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order total.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at [your contact email] within 14 days of the expected delivery date. We'll make it right.
Contact Us For any shipping-related questions, reach out to us at [your contact email] or through our [Contact page].